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Technical Support
Step 1: Frequently Asked Questions

I've lost my registration code! Can you send it to me?

If you've lost your registration code, use our Code Request Form. Remember to include the product for which you've lost the code, the name under which you registered, and the last email address you gave us.


The new version of Default Folder X is telling me I need to upgrade.

Version 4 of Default Folder X is a paid upgrade for users that purchased their copies before June 1, 2007. You can purchase an upgrade at our online store at http://www.stclairsoft.com/store/. For more information, see the additional discussion in the Default Folder X FAQ.

Your software is fabulous! I want to buy a copy. How do I do that?

You can purchase our products securely with a credit card or PayPal via your web browser at our web store.

If you'd rather mail, or fax your payment, you can make your purchase by printing a form from the Kagi store.

For more information, see our Purchase Page or the Frequently Asked Questions about Purchasing.


My email address changed. How do I keep getting those great update notices from St. Clair Software?

To ensure that you continue to receive update notices after changing your email address, use our Change of Address Form or send mail to admin@stclairsoft.com. Include both your old and new email addresses.

Step 2: Check the documentation and product FAQs

If you haven't already done so, please read the manual or Read Me file that came with your software. Our documentation is fairly complete, and many common issues are covered there.

If you can't find a solution in the documentation, look through our FAQ (Frequently Asked Question) pages for the most up-to-date list of tips and common customer support questions for your product.


Default Folder X FAQ

HistoryHound FAQ

App Tamer FAQ

Jettison FAQ
Step 3: Email Us!
If you don't see an answer to your question in the FAQs, by all means let us know via our Tech Support Form or send an email to support@stclairsoft.com. Please be as complete as possible in your request - remember that we can't help you if we don't know what's happening!

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