Here are some questions and problems that people often encounter when using Default Folder X.
Before consulting this list, please check to make sure you are running
the latest version, which is Default Folder X 4.7.3.
If you need an update, you can get one from link on the right side of this
If you have a problem that is not addressed here or
feel a question should be here but isn't, please send mail to firstname.lastname@example.org
What applications does Default Folder X support?
Default Folder X enhances the Open and Save dialogs in both Carbon and
Cocoa applications, so it should appear in all OS X-native applications.
It cannot enhance non-native Java applications, however, because they
do not use the standard OS X file dialogs. For more on compatibility, see
Is Default Folder X a 64-bit application?
Default Folder X is a combination of 64-bit and 32-bit code. This is necessary
in order to enhance the Open and Save dialogs in all Carbon and Cocoa
applications in both 32 and 64 bit mode. It should
appear in all OS X-native applications. For more on compatibility, see
Does Default Folder X patch my system?
Default Folder X does not patch Mac OS X, but it does extend individual applications when they are launched. This means that Default Folder X loads a small piece of program code into each application's memory space (in RAM) so that it can communicate with Navigation Services, the OS X service that provides the Open and Save dialogs. Default Folder does not make any changes to your application or system files. Simply turning off Default Folder X or removing it from your system will completely remove it and all of its effects.
Default Folder X has been carefully designed and tested, but there is still a possibility that it may cause undesirable behavior or instability in an application. Fortunately, the robust design of Mac OS X isolates those effects to the application that is affected - Default Folder X cannot crash Mac OS X itself.
If you do encounter problems, please let us know at email@example.com. We try our best to make sure that our products work seamlessly with the applications you need.
Can I rename folders in Default Folder X's Favorites menu?
We plan on adding this feature to Default Folder X's preferences in a future
release, but you can use the following workaround to do it now:
In the Advanced tab of your Default Folder X preferences, turn on "Create
aliases of Recent Folders and Favorites in your Library folder". Use
a file dialog once to make sure the aliases get created. Now go to HOME/Library/Favorites/
and rename the aliases for the folders that you want to rename. Default
Folder X will rename the Favorites in its menu with those names the
next time you use a file dialog.
How do I uninstall Default Folder X?
To delete Default Folder X, just run the installer again and click on the Uninstall button. If you no longer have the installer, you can download it from http://www.stclairsoft.com/DefaultFolderX/index.html
Alternately, you can just remove these files (HOME refers to your home folder):
HOME/Library/PreferencePanes/Default Folder X.prefPane
/Library/ScriptingAdditions/Default Folder X Addition.osax
Default Folder X Compatibility
Does Default Folder X work with El Capitan (Mac OS 10.11)?
Default Folder X 4 does not fully support Apple's beta releases of El Capitan. A new version is in the works that does. Some significant re-engineering was required to make it happen, as El Capitan's new System Integrity Protection feature prevents Default Folder X from directly accessing the low-level bits it currently uses to enhance Open and Save dialogs.
If you've already installed El Capitan and desperately need Default Folder X, version 4.7.3 will work with El Capitan if you turn off System Integrity Protection. To do this, boot into the recovery partition by holding down Command-R while restarting, and then choose Security Configuration from the Utilities menu. In that dialog, uncheck Enforce System Integrity Protection, click Apply Configuration, and restart.
Look for the release of Default Folder X 5 right around the time El Capitan officially ships in the fall. As usual, we provide free upgrades for everyone that purchases Default Folder X within 6 months of a new release, so we won't ask you to pay again if you buy Default Folder X now.
What version of Default Folder X do I need?
For most users, we strongly recommend the latest version of Default Folder
X, 4.7. It works correctly in Mac OS
10.6 (Snow Leopard) , 10.7 (Lion), 10.8 (Mountain
Lion), 10.9 (Mavericks) and 10.10 (Yosemite).
If you are still using
Mac OS 10.5, have a PowerPC Mac or run PowerPC applications in Mac OS
10.6 using Rosetta, you'll need to download
Default Folder X 4.5.12.
If you've got a really old Mac, you can still
Folder X 4.3.10 to run on Mac OS 10.4 (Tiger).
Note that we no
longer officially support versions 4.5.12 and 4.3.10, but they work just
fine on older versions of OS X.
Default Folder X keeps forgetting I'm a registered user and forgets my
settings after I run MacKeeper or MacCleanse.
The latest versions of MacKeeper and MacCleanse delete Default Folder
X's preference files in the process of "cleaning up" your computer.
The solution is to stop using MacKeeper and MacCleanse until the bugs
in them are fixed.
I'm running Yosemite and Open and Save dialogs have gotten really slow.
There are a couple of possibilities here. The first is that you've got a corrupted iCloud Drive cache - that can sometimes cause file dialogs and the Finder to refresh very slowly. Please see this page for details: http://osxdaily.com/2015/04/17/fix-slow-folder-populating-cloudkit-macosx/
The second possibility is that you've got a corrupted Default Folder X preference file. To remedy this, please follow the instructions below.
How do I delete my preference file? Default Folder X is crashing, behaving
strangely, or is causing other applications to crash.
This is almost always caused by damage to Default Folder X's preference file. Please
download and run this AppleScript:
The script will take care of quitting Default Folder X, resetting your preferences, and then
starting Default Folder X back up again. Please note that you'll need to set up your
preferences again and re-enter your registration code after doing this.
Default Folder X suddenly stopped working.
Did you buy Elite Keylogger Pro or the Mac Bundle 4.0 (sold in Jan/Feb
2014)? We've had a number of reports that Elite Keylogger Pro prevents
Default Folder X from working. At present, the only solution we can recommend
is to uninstall Elite Keylogger Pro.
To do this, you MUST follow their uninstall
instructions at http://help.widestep.com/how-to-uninstall-elite-keylogger-mac/.
You should not use a "clean up" application to remove it, nor can you
just drag the Elite Keylogger Pro application to the Trash - that will
not remove all of its components.
When an Open or Save dialog appears, my entire screen turns gray. How do
I stop this?
What you're seeing is part of Default Folder X's "Finder-click" feature.
Whenever you move the mouse over a Finder window, Default Folder X draws
a gray shadow over the window. This shows you that clicking on the window
will switch to that folder in the file dialog.
There's an option in your Default Folder X preferences called "Choose
the Desktop for all other clicks outside a file dialog." This makes
Default Folder X treat the entire screen as a window showing the Desktop,
so it grays out the entire screen to show you that clicking there will
do something. Turning off this option will stop the screen from turning
gray. Alternately, you can turn off "Show gray outlines of Finder windows
when the mouse passes over them" if you prefer to keep the behavior
but don't want the visual effect.
There's a file in my Trash called 'Default Folder X Addition.osax' and it
can't be deleted when I empty my Trash.
The short answer: Restart your Mac.
The longer answer: Whenever you install a new version of Default Folder
X, the old one is moved to the Trash. The Default Folder X Addition.osax
file is part of
Default Folder X. The problem is, as a scripting addition, this component
gets loaded into each application when that application is launched.
It stays in use - and therefore can't be deleted - until all applications
that have loaded it have been quit. Since this includes the Finder,
it means that you effectively need to log out or restart before you'll
be able to delete it from your Trash.
Default Folder X will also move its scripting addition to the Trash and
install a new copy of it whenever you upgrade OS X. It does this to make
certain that the scripting addition you have is compatible with the version
of OS X you're running (different versions of OS X require different
scripting additions). So you may run into this situation after installing
an OS X update or upgrade.
Unfortunately, there isn't anything we can do to avoid this annoyance -
it's part of the way OS X works.
The Default Folder X toolbar and windows all flash repeatedly whenever I use an Open or Save dialog.
You're probably running Spirited Away. That flashing is Spirited Away trying to repeatedly hide Default Folder X
and Default Folder X insisting that it remain visible when you need it. Change your Spirited
Away preferences so it ignores Default Folder X and the flashing will stop.
When Default Folder X switches to a new folder, it takes me to the folder that contains the one I asked for.
This most often happens when switching to a folder that resides on a file server or other external disk. To fix the problem, do the following:
- Unmount the problem disk by dragging it to the Trash.
- Go to any open window in the Finder and press cmd-shift-G.
- Type in "/Volumes" and click th OK button.
- You should see a folder with aliases for all of your drives. Throw any aliases to the problem disk or server in the Trash.
- Log back in to the server or mount the external disk you dragged to the Trash in step #1.
Default Folder X should now take you to the right folder when you select one from a menu or click on one in a Finder window.
I have installed Default Folder X for all users on my machine, but it will not run for users configured with limitations.
If you set limitations on a user account so that a user can only run certain applications, you must add the Default Folder X background applications to the list so that they can be run at startup. To do this, take the following steps:
- In the Finder, locate Default Folder X.prefPane (I assume you have it installed for all users by putting it in /Library/PreferencePanes).
- Once you have located it, control-click on the Default Folder X.prefPane
file and choose "Show Package Contents" from the popup menu.
- When the contents window opens, open the "Contents" folder, then the "Resources" folder
within it. You will see two applications, "Default Folder X" and "Default
Folder X Helper".
- Open System Preferences, choose the Accounts preferences, and select
the desired user and go to the Startup Items tab.
- Drag the two Default Folder X applications into the application list
and turn on the checkboxes to give the user permission to run them.