I probably shouldn’t be writing this – I’ve certainly got better things to do with my time – but heck, this really gets to me. I’ve gotten several emails over the past week that are similar to this one:
I am fairly sure you sneakily intended to try to get me to have to BUY a new key for DF 5. Please note I used the word SNEAKILY.
Sorry, it won’t work, I won’t be using it. Maybe that is what you intended…
His email was in response to a mailing announcing Default Folder X 5, which said:
… And because you purchased an earlier version, you can upgrade to Default Folder X 5 for only $14.95 USD.
and gave the recipient a link to a web page that says:
If you bought a license before June 1, 2015, there is a $14.95 upgrade fee for version 5.
and which has a download button that shows you a page that says:
Before you install version 5, we’d like to make sure you know that you’ll be asked to pay a $14.95 upgrade fee if you purchased Default Folder X before June 1, 2015. We don’t want anyone to feel that they weren’t told about this before trying the new version.
So now – “SNEAKILY”? Really? I’ve tried to be as up-front about this as possible. Yes, I am asking you to buy a new key for Default Folder X 5. No doubt about that. It’s written everywhere. And based on the feedback I’ve gotten from the vast majority of folks out there, that’s entirely reasonable. I certainly think it is. The last time I charged for a Default Folder X upgrade was 8 years ago. Long enough that people had started sending me money out of the blue because they thought I should have charged them something by now for reliably supporting and upgrading the product for that long.
So listen folks. I’M NOT OUT TO GET YOU! Yes, I’m asking you to pay for software that saves you time and frustration on a daily basis. I’m not trying to sneak that by you. I’m not trying to dupe you. I’m not playing you for a fool. I’M RUNNING A BUSINESS. And yes, if you don’t think Default Folder X is worth as much as a meal at Denny’s, you certainly don’t have to buy the upgrade. It’s your choice – you can vote with your wallet.
Now to everyone else who’s sent me notes of congratulations, thanks, appreciation, and generally just been awesome – THANK YOU SO MUCH! You’re one of the big reasons that owning and running a small software company is so rewarding. I really appreciate your input and feedback.
Glad I got that off my chest 🙂